10 Best Omnichannel Software in 2026: Top Platforms for B2B Growth

What Is Omnichannel Software?

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Omnichannel marketing software is a platform that connects all your customer touchpoints into one unified system. 

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Multichannel vs Omnichannel: What's the Difference?

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Most teams think they're doing omnichannel when they're actually just multichannel. Here's the difference:

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In-Detail Here: Omnichannel vs Multichannel Marketing Explained (With Examples)

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Channels Typically Supported

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The best omnichannel marketing platform software usually connects:

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• Cold email and email marketing campaigns
  
  
• LinkedIn outreach and social selling
  
  
• SMS and text message sequences
  
  
• Outbound sales calls and phone tracking
  
  
• CRM data and website visitor behavior
  
  
• Paid ads and retargeting campaigns

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Why B2B Teams Need Omnichannel

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B2B sales cycles are long. A prospect might ignore your first three emails, engage with your LinkedIn post two weeks later, then finally book a call after seeing a retargeting ad.

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Omnichannel sales software tracks all of this so you know exactly which touchpoints are moving deals forward and which ones aren't pulling their weight.

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When everything's connected, you stop wasting time on channels that don't work and double down on what actually books meetings.

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Explore: B2B Buying Process - How Buyers Make Decisions Today

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How We Evaluated the Best Omnichannel Software

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We didn't just Google "best omnichannel software" and copy the first list we found. We've actually used most of these platforms while running campaigns for thousands of B2B clients, so we know what works in real sales environments versus what just looks good in a demo.

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What we look at:

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Channel Coverage & Orchestration

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Does it actually connect your channels, or just put them in the same dashboard? We prioritized platforms that let you trigger a LinkedIn message based on email behavior, or pause outbound calls when someone books a meeting through another channel.

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Sales + Marketing Alignment

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The best omnichannel software doesn't force sales and marketing into separate silos. We looked for tools where both teams can see the same data, coordinate on accounts, and hand off leads smoothly.

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Personalization Depth

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Can you personalize beyond {{FirstName}}? We tested how well each platform handles account-based messaging, dynamic content, and channel-specific personalization that actually feels human.

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CRM & Data Integrations

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If it doesn't sync with your CRM, it's useless. We checked native integrations with Salesforce, HubSpot, and other major platforms, plus how well data flows both ways without constant manual updates.

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Automation & Sequencing

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Smart automation saves time. Dumb automation annoys prospects. We evaluated how flexible each platform's sequencing is and whether you can build logic that responds to actual buyer behavior.

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Reporting & Attribution

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Which channel closed the deal? Omnichannel marketing software should show you the full path to revenue, not just last-click attribution that makes everything look like it came from your website.

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B2B vs B2C Fit

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Most omnichannel platforms were built for ecommerce. We focused on tools that understand B2B sales cycles, multiple decision-makers, and longer buying journeys.

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Pricing Transparency

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We hate "contact us for pricing." We prioritized platforms that publish real numbers so you can actually budget without sitting through a sales pitch.

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10 Best Omnichannel Software Platforms (2026 List)

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Each platform below supports omnichannel engagement, but they differ in focus, scale, and ideal use case. Let’s look at some of the best omnichannel platforms -

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1. HubSpot

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HubSpot is the all-in-one platform that connects your marketing, sales, and service teams in one system. 

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As omnichannel software, it tracks every customer interaction from website visits to support tickets, then lets you engage across email, social media, SMS, and live chat without jumping between tools.

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Key Features

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• Unified inbox manages messages from email, chat, social media, and SMS in one place.
  
  
• 360-degree CRM shows every interaction a prospect has had across all channels.
  
  
• Breeze AI handles up to 65% of customer inquiries automatically across touchpoints.
  
  
• Omnichannel automation triggers follow-ups based on behavior across different platforms.
  
  
• Seamless handoffs between chatbots and human agents across channels.
  
  
• Built-in feedback tools with NPS and CSAT surveys.

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Best For: All-in-one marketing, sales, and CRM omnichannel software workflows for teams that want everything under one roof.

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Pricing: 

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• Free CRM with basic contact management and live chat.
  
  
• Starter: $15-$20/user/month
  
  
• Professional: $500-$890+/month with full omnichannel features
  
  
• Enterprise: $1,200-$3,600+/month for large teams

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2. Salesforce Marketing Cloud

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Salesforce Marketing Cloud is enterprise-grade omnichannel marketing software that orchestrates personalized customer journeys across email, mobile, social, web, and advertising from one platform. 

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It connects directly with Salesforce CRM to give you a complete customer view and uses Einstein AI to automate complex, behavior-based campaigns in real time.

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Key Features

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• Journey Builder visually maps and automates multi-step customer paths across all channels based on real-time behavior.
  
  
• Unified customer data platform creates one "golden record" by connecting sales, service, and marketing systems.
  
  
• Email & Mobile Studio sends personalized messages across email, SMS, and push notifications at scale.
  
  
• Social & Advertising Studio manages social engagement and syncs first-party data for targeted ads on Meta and Google.
  
  
• Einstein AI and Agentforce deliver predictive intelligence, send-time optimization, and autonomous interactions.
  
  
• Personalization Studio shows dynamic website content and product recommendations based on individual behavior.
  
  
• Cross-channel analytics dashboard tracks campaign performance and ROI across every touchpoint.

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Best For: Enterprise omnichannel marketing and sophisticated customer journey orchestration for large B2B and B2C teams.

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Pricing

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• Starter packages: $25-$100/user/month for limited functionality
  
  
• Standard plans: Start around $1,500/month per organization
  
  
• Enterprise/Premium: Tens to hundreds of thousands annually for full AI and data capabilities.

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3. Marketo (Adobe Marketo Engage)

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Marketo is Adobe's enterprise-grade marketing automation platform built specifically for B2B teams running complex, multi-touch campaigns. 

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As omnichannel marketing software, it orchestrates personalized journeys across email, web, mobile, social, and digital ads while keeping marketing and sales aligned through deep CRM integration.

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Key Features

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• Centralized campaign hub manages and executes cross-channel campaigns from one platform.
  
  
• Real-time behavioral tracking captures engagement signals across all channels to build unified customer profiles.
  
  
• AI-powered personalization uses Adobe Sensei to dynamically adjust content, messaging, and timing based on behavior.
  
  
• Automated nurture flows deploy sophisticated multi-step journeys that adapt to customer responses.
  
  
• Deep CRM integration with Salesforce and Dynamics provides 360-degree customer visibility for sales and marketing.
  
  
• Dynamic Chat engages buyers in real-time on websites and social media.
  
  
• Marketo Measure tracks multi-touch attribution across all online and offline channels for true ROI visibility.

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Best For: B2B omnichannel marketing automation at scale for enterprise teams with complex nurture sequences and long sales cycles.

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Pricing

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• Tiered by database size and features (Select, Prime, Ultimate, Enterprise)
  
  
• Starts around $1,000+/month
  
  
• High-end enterprise setups: $40K-$200K+ annually
  
  
• No free version available

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4. ActiveCampaign

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ActiveCampaign is an AI-powered customer experience platform that connects email, SMS, WhatsApp, social media, and website messaging into unified customer journeys. 

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As omnichannel software for SMBs and mid-market teams, it offers 950+ integrations to centralize your marketing stack without enterprise-level complexity or cost.

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Key Features

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• Unified automation builder creates cross-channel workflows triggered by customer behavior across email, SMS, and site messaging.
  
  
• Integrated CRM tracks customer interactions, deals, and pipelines to align sales and marketing teams.
  
  
• Behavioral targeting tracks website visits and clicks to trigger personalized follow-ups automatically.
  
  
• Advanced segmentation divides audiences by demographics, engagement, and purchase history for precise targeting.
  
  
• AI-powered optimization includes predictive sending, content generation, and smart segmentation.
  
  
• E-commerce integration syncs with Shopify and WooCommerce for automated abandoned cart recovery and retargeting.

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Best For: SMB and mid-market omnichannel marketing software for teams that need enterprise automation features without the enterprise price tag.

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Pricing

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• Starter: $15-$29/month for basic automation
  
  
• Plus/Pro: Mid-tier plans add SMS, CRM, and advanced omnichannel tools
  
  
• Enterprise: Full automation with unlimited users and dedicated support
  
  
• 14-day free trial (no permanent free plan)

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5. Iterable

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Iterable is an AI-powered marketing platform that orchestrates personalized customer journeys across email, SMS, push notifications, in-app messaging, and web channels. 

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As omnichannel marketing software, it unifies data from multiple sources to deliver real-time, consistent messaging without needing engineering support, making it a favorite for high-growth brands like DoorDash, Zillow, and Spotify.

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Key Features

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• Unified cross-channel orchestration manages and synchronizes campaigns across email, SMS, push, and web from one platform.
  
  
• Workflow Studio provides drag-and-drop journey builder for complex, multi-stage campaigns without coding.
  
  
• Real-time data personalization delivers dynamic content based on live user behavior and interactions.
  
  
• Advanced segmentation targets audiences precisely using behavioral, demographic, and profile data.
  
  
• Iterable AI Suite optimizes send times, channel selection, and message content automatically for maximum engagement.
  
  
• Robust API and integrations connect with CRMs, data warehouses, and platforms like Shopify to unify customer profiles.

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Best For: Cross-channel customer engagement and lifecycle messaging for high-growth companies managing complex customer journeys.

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Pricing

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• Usage-based model (not fixed tiers) based on message volume and user profiles.
  
  
• Enterprise-focused with annual contracts typically $50K-$200K+.
  
  
• Custom pricing based on scale and features needed.

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6. Klaviyo

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Klaviyo is a B2C CRM and marketing automation platform built specifically for ecommerce brands. 

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As omnichannel marketing software, it unifies customer data from your website, email, SMS, and in-store POS into real-time profiles, then orchestrates personalized campaigns across channels using AI-powered insights to drive conversions and customer loyalty.

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Key Features

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• Unified customer profiles consolidate behavioral data, purchase history, and interactions into one 360-degree view.
  
  
• Omnichannel campaign builder creates and coordinates campaigns across email, SMS, WhatsApp, and push notifications from one interface.
  
  
• AI-powered channel affinity learns customer preferences in real-time to route messages through their preferred channels.
  
  
• Native two-way messaging supports conversational SMS, WhatsApp, and RCS for interactive customer communication.
  
  
• Multi-touch attribution tracks how different channels contribute to revenue beyond last-click models.
  
  
• Predictive analytics forecasts customer lifetime value, churn risk, and next purchase date to personalize outreach timing.

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Best For: Omnichannel marketing for ecommerce-focused brands with deep Shopify integration and revenue-focused automation.

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Pricing

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• Free: Up to 250 profiles with 500 emails and 150 SMS credits
  
  
• Email-only: Starts at $20/month for 500 profiles
  
  
• Email + SMS: $20-$35/month with included SMS credits
  
  
• Usage-based pricing scales with contact count and SMS volume

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7. Braze

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Braze is an enterprise-grade customer engagement platform built with a mobile-first approach for product-led companies. 

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As omnichannel software, it acts as a centralized hub for real-time, behavior-based messaging across email, SMS, push notifications, in-app messages, and web, powering personalized experiences for B2C brands like Burger King, HBO, and KFC.

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Key Features

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• Unified customer view integrates data from multiple sources into one actionable profile for real-time segmentation.
  
  
• Canvas orchestration provides drag-and-drop journey builder for complex multi-channel customer flows.
  
  
• Cross-channel messaging delivers consistent communication across email, SMS, push, in-app, Content Cards, and web.
  
  
• Real-time data streaming (Currents) processes customer behavior instantly to trigger campaigns at the moment of interaction.
  
  
• BrazeAI predicts user behavior, optimizes send times, and personalizes content at 1:1 scale.
  
  
• Connected Content pulls live data from external APIs directly into messages for extreme personalization.
  
  
• Built-in A/B/n testing experiments with channels, content, and journeys within the workflow.

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Best For: Mobile-first and product-led omnichannel marketing software for consumer apps and brands prioritizing real-time engagement.

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Pricing

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• Custom quote-based pricing (no public rates)
  
  
• Based on Monthly Tracked Users (MTUs) and platform edition
  
  
• Enterprise-focused: typically $60K-$200K+ annually depending on scale
  
  
• No free tier or self-service pricing

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8. Outreach

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Outreach is an AI-powered sales execution platform that unifies sales engagement, conversation intelligence, and deal management into one system. 

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As omnichannel sales software, it orchestrates coordinated outreach across email, phone, and social media, helping B2B sales teams with over 5,500 customers accelerate pipeline growth through data-driven workflows.

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Key Features

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• Multichannel sequences create blended cadences combining automated email, manual emails, voice calls, and social tasks.
  
  
• Unified inbox centralizes interactions from email, calls, and LinkedIn into one interface for seamless communication management.
  
  
• Native built-in dialer provides power-dialing capabilities with automatic call recording and logging.
  
  
• LinkedIn integration supports connection requests and InMail steps directly within sequences.
  
  
• AI-powered conversation intelligence (Kaia) records, transcribes, and analyzes meetings to surface insights and action items.
  
  
• Seamless CRM sync offers bidirectional integration with Salesforce, HubSpot, and Microsoft Dynamics.
  
  
• Out-of-office detection automatically pauses sequences when prospects are away and resumes when they return.

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Best For: Omnichannel sales software and SDR workflows for enterprise B2B teams managing high-volume outbound at scale.

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Pricing

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• Per-user annual contracts only (no month-to-month)
  
  
• Estimated $100-$160+ per user/month
  
  
• Additional one-time setup fees: $1K-$8K+
  
  
• No public pricing or free tier

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9. Salesloft

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Salesloft is an AI-powered revenue orchestration platform that streamlines the entire sales process from prospecting to renewal. 

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As omnichannel sales software, it centralizes communication across email, phone, social media, and video into cohesive buyer experiences, with deep CRM integration and AI guidance to prioritize the highest-value actions for B2B sales teams.

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Key Features

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• Unified cadences automate and track multi-channel outreach across email, calls, social, and video in single workflows.
  
  
• Integrated dialer offers one-click browser-based or mobile calling with local presence and automatic activity logging.
  
  
• Conversations AI records, transcribes, and analyzes virtual meetings and calls to provide coaching insights across channels.
  
  
• Social and video integration enables direct engagement through LinkedIn Sales Navigator and personalized video messaging.
  
  
• Comprehensive CRM sync bidirectionally syncs all activity with Salesforce, HubSpot, and Microsoft Dynamics for data consistency.
  
  
• Rhythm AI engine prioritizes seller actions based on real-time buyer signals across all channels, not just task order.

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Best For: Omnichannel sales execution and pipeline acceleration for enterprise B2B teams focused on revenue orchestration.

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Pricing

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• Tiered plans (Advanced, Premier) require custom quotes
  
  
• Estimated $125-$165 per user/month
  
  
• Additional costs for dialer usage and high-volume contracts
  
  
• Enterprise-focused with multi-year commitments

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10. Freshworks (Freshdesk Omni)

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Freshworks delivers AI-powered customer engagement through Freshdesk Omni, consolidating support across email, phone, chat, social media (WhatsApp, Instagram), and in-app messaging into one unified workspace. 

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As support-focused omnichannel software, it provides a 360-degree customer view that eliminates context-switching and maintains conversation continuity across all channels.

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Key Features

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• Unified agent workspace consolidates interactions from email, phone, chat, and social media into a single interface.
  
  
• Contextual conversation continuity allows customers to switch channels without losing conversation history or context.
  
  
• Freddy AI provides 24/7 self-service automation and powers agents with AI-generated conversation summaries and suggested replies.
  
  
• Omniroute technology intelligently assigns incoming queries to the right agents based on skill, workload, and channel.
  
  
• Robust automation handles ticket routing, auto-assignments, and escalation rules to reduce manual work.
  
  
• Omnichannel analytics provides real-time reports on agent performance and customer satisfaction across all channels.
  
  
• Built-in collaboration enables agents to work with team members directly within ticket context.

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Best For: Support-led omnichannel software for customer service teams prioritizing seamless customer communication across channels.

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Pricing

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• Growth: $29/agent/month for essential omnichannel ticketing and bot capabilities.
  
  
• Pro: $79/agent/month with advanced routing and "bring your own channel" support (most popular).
  
  
• Enterprise: $119/agent/month with advanced security and skill-based routing for large teams.
  
  
• Billed annually or monthly

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More Tools: Best GTM Tools to Accelerate Your Growth

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Omnichannel Software vs Omnichannel Strategy

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The truth most vendors won't tell you: omnichannel sales software doesn't automatically create an omnichannel strategy. The tools just give you the ability to execute one.

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Software Enables, Strategy Defines

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You can buy the most expensive platform on this list and still get zero results if you don't know who you're targeting, what you're saying, or when to say it. Omnichannel software is the vehicle, but you still need to know where you're driving.

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Tools Don't Replace Fundamentals

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Before you spend thousands on software, make sure you have:

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• Clear ICP and buyer personas
  
  
• Messaging that actually resonates with your target accounts
  
  
• Channel sequencing based on buyer behavior, not guesswork
  
  
• Content tailored to each channel's context

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No platform can fix unclear positioning or generic messaging. The best omnichannel sales software in the world won't book meetings if your outreach sounds like everyone else's.

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The Biggest Mistake We See

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Companies buy expensive tools, integrate them with their CRM, then realize nobody owns the actual execution. The software sits there with default templates and half-built sequences because the team doesn't have the bandwidth or expertise to run coordinated campaigns.

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Buying the tool is easy. Running effective omnichannel campaigns consistently is the hard part.

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Orchestration Beats Channel Count

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Having email, LinkedIn, phone, SMS, and ads doesn't make you omnichannel. It just makes you multichannel and probably annoying.

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Real omnichannel means your channels work together:

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• Your email references the LinkedIn message they ignored.
  
  
• Your call comes after they've engaged with content, not randomly.
  
  
• Your retargeting ad shows up after they've visited your pricing page.
  
  
• Each touchpoint builds on the last instead of repeating the same pitch.

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That's orchestration. And it requires strategy, not just software.

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How Cleverly Turns Omnichannel Outreach into B2B Pipeline

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We're not omnichannel software. We're your omnichannel execution partner.

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The Difference?

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Tools give you dashboards. We give you qualified conversations.

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How We Execute Omnichannel for B2B

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We don't just connect channels. We orchestrate them at the account level:

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• LinkedIn outreach that starts conversations with decision-makers
  
  
• Cold email sequences timed around LinkedIn engagement
  
  
• Cold calling that follows up on warm signals, not cold lists

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What Makes Cleverly Different

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Most platforms focus on automation and analytics. We focus on what actually matters: getting your team on calls with qualified buyers.

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• Account-level orchestration, not spray-and-pray.
  
  
• Message sequencing that adapts based on engagement.
  
  
• Real appointments with decision-makers, not vanity metrics.

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Our Track Record

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We've helped 10,000+ B2B companies generate $312 million in pipeline revenue. Not through better software, but through better execution across LinkedIn, email, and phone.

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The Setup

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• LinkedIn lead gen starts at $397/month.
  
  
• Cold email is pay-per-meeting-ready-lead (you only pay for results).
  
  
• Cold calling includes a trained SDR, scripts, data, and power dialer with guaranteed appointments.

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No dashboards to learn. No campaigns to build. Just qualified pipeline flowing into your calendar.

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Ready to turn omnichannel into actual revenue? 
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Book a strategy call and we'll show you exactly how we'd orchestrate outreach for your ICP across all three channels.

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Conclusion

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The best omnichannel software for your team depends entirely on your go-to-market motion. Enterprise teams with complex buyer journeys need different tools than fast-moving SMBs running high-volume outbound.

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But here's what matters more than the platform you choose: execution.

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Tools don't book meetings. Coordinated strategy does. B2B teams win when their channels, messaging, and follow-up actually work together instead of competing for the same prospect's attention.

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Omnichannel software gives you the infrastructure. A clear outbound strategy tells you what to build on it. And consistent execution is what turns that infrastructure into pipeline.

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Pick the tool that fits your motion. Then focus on running it well. That's where revenue happens.

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Frequently Asked Questions

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